Ocean Surf Inn and Suites

This hotel's ratings are very deceiving, I am still trying to figure out how they are so high. As soon as we arrived, we could barely fit our small compact car into any of the parking spots. On the way out of parking lot the vehicle rubs the bottom of the ground due to too much of a decline at the exit. As we entered the lobby we were greeted with the elevator not working. The room's shower had the hot water connection on backwards, it took a while to figure out how to get hot water. When I brought this to the attention of the front desk worker, he recommended my family (which included two small children) take a shower in the parking garage in a shower designed for washing off sand from the beach. The shower door had glue holding the magnets on and a piece of tape at the bottom to attempt to hold the water inside (it did not work and left the floor soaked after each shower) The room was dirty and had scratches on almost all of the furniture. The door had major gaps in it which allowed bugs to enter the room. The air conditioner filters were dirty. I would not recommend this hotel to anyone. The only advantage it had was its close proximity to the beach. I would recommend using a well established hotel that has higher standards. The house cleaning/maintenance staff were friendly. The front desk worker that we initially dealt with was beyond rude and unhelpful. When I brought the hot water issue to his attention he told me to write a note to the manager with my phone number included. The manager never called me and we went the first day with cold water until we could figure out the issue with the shower.

OMG! This was one of the best places we have stayed for swimming competitions! It was a reasonable distance to Golden West College where the event was held so the 7am pool time was completely doable ☺️. The service was amazing and Shaun was exceptional! Our personal schedule didn't allow us to check in until after midnight and he was there to greet us with a smile. We were also able to have an amazing team pizza dinner on the rooftop lounge with amazing sunset views. The beach on one side and harbor yachts on the other. Such a jewel! We will be back! Mahalo Shaun!!!

Hi Sean and staff! We stayed for 2 days it’s very cute and I loved the balcony my only complaint is the bed was very hard, I’m not a picky person I can deal with things like the other complaints on here but the bed is the most important thing to me when traveling, I love a medium soft bed. Sean was great, very neat place and Woody’s dinner down the street was good food!

We took our family on a much needed beach getaway. This hotel did not disappoint. The staff were so nice and accommodating, there’s a take one leave one section for beach toys and it was so helpful. Check in was seamless and the location was perfect. We loved the rooftop seating. It was the perfect way to end our trip while watching the sunset. My family will definitely be staying here again.